Our Services
Comprehensive Support Coordination for Your Unique Journey. We simplify the NDIS complexity so you can focus on thriving.
Our Services
Nexa provides three NDIS services. Each one is funded differently and suits a different situation - read more about whichever fits yours.
Support Coordination
Help to understand your NDIS plan and funding, connect with the right providers, and build the confidence to manage your supports over time.
Learn moreSpecialist Support Coordination
A higher intensity of support coordination for participants whose situation is complex, delivered by a practitioner with specialist expertise.
Learn morePsychosocial Recovery Coaching
Recovery-focused support for people living with psychosocial disability, built around a trusting relationship and your own recovery goals.
Learn more
Where we work, and in what language
Nexa is Melbourne-based, supporting NDIS participants across Australia through remote Support Coordination. Wherever you are, you work with the same coordinator by phone, video or email.
Our team can provide services in English, Farsi/Persian, Arabic and Turkish. We welcome participants from culturally and linguistically diverse communities.
- EnglishEnglish
- Farsi/Persianفارسی
- Arabicالعربية
- TurkishTürkçe
Support Coordination Specialties
Expert care across specialised domains to ensure no one is left behind.
High Physical Needs
Coordination across health and disability service systems, including assistive technology coordination, for participants with significant physical requirements.
Young People in Residential Aged Care (YPiRAC)
Advocating for better living solutions.
Intellectual Disability & Autism
Coordinating suitable providers and helping participants, families and support teams establish consistent, person-centred supports.
Psychosocial Recovery Coaching
Specialist support for participants with psychosocial disabilities to build resilience and hope.
Practical Examples of How We Help
A few typical situations we are asked to help with. These are general examples only - every plan, and every person, is different.
A first plan, and no idea where to start
A participant receives their first NDIS plan and is unsure what the funding categories mean or which providers to approach.
How we may help: We walk through the plan together in plain language, shortlist providers that suit the participant's goals and preferences, and help set up the first service agreements.
Several providers, all working separately
A participant has therapy, support work and health appointments running at once, with no one holding the overall picture.
How we may help: We bring the providers into a shared approach with clear responsibilities, so appointments and reports line up instead of overlapping or falling through the gaps.
A housing situation that is becoming unstable
A participant's living arrangement is at risk, and the supports around them are not set up to respond quickly.
How we may help: We coordinate with housing, health and disability services, map the risks ahead of time, and help the participant understand the options available to them.
Mental health that changes week to week
A participant living with psychosocial disability finds that supports which work one month do not suit the next.
How we may help: Through Psychosocial Recovery Coaching we pace the work around the participant, adjusting supports as things change and keeping the focus on their own recovery goals.
A plan reassessment coming up
A participant is approaching a plan reassessment and is worried about explaining what has and has not worked.
How we may help: We help gather evidence, record progress against goals, and prepare the participant to describe their support needs clearly in their own words.
These examples are illustrative and de-identified. They do not describe individual participants and are not a guarantee of any particular outcome.
How It Works
Getting started with Nexa takes five simple steps.
- 1
Submit an enquiry or referral
Get in touch through our enquiry form, by phone or by email. Participants, families and professionals are all welcome.
- 2
Nexa contacts the participant or referrer
One of our coordinators will be in touch to confirm the details and answer any early questions.
- 3
We arrange a free introductory call
An informal chat so you can meet us, tell us what you need, and decide whether Nexa is the right fit.
- 4
We review goals, needs and available funding
We look at the participant's goals, their support needs and the funding available in their NDIS plan.
- 5
We prepare the service agreement and commence services
If the participant chooses Nexa, we put a service agreement in place and get started.
Funding and Fees
Our services are delivered using the funding already in your NDIS plan. There is no separate fee to you on top of your plan funding.
Support Coordination
Capacity Building - Support Coordination
Funded when the NDIS has decided that coordination of your supports is reasonable and necessary for your circumstances.
Specialist Support Coordination
Capacity Building - Support Coordination
A separately funded, higher-intensity level of coordination for participants whose situation involves significant complexity or risk.
Psychosocial Recovery Coaching
Capacity Building - Support Coordination
Funded as a distinct Recovery Coach support for participants living with psychosocial disability.
Not sure what is in your plan?
We charge against your plan at the rates set out in the current NDIS Pricing Arrangements and Price Limits, and we will always agree the hours with you in your service agreement first. If you are not sure whether your plan includes this funding, a free introductory call is the quickest way to find out.
Make a Referral
Participants, families and professionals are all welcome to get in touch. Choose whichever option suits you.
Enquire online
For participants, family members and carers. Tell us a little about the support you are looking for and we will be in touch.
Send an enquiryRefer as a professional
For support coordinators, local area coordinators, health professionals and other services referring a participant to Nexa.
Professional referral formUse the PDF form
Prefer to fill in a document? Open the participant referral form, complete it, and email it to us with the participant’s NDIS plan and goals where possible.
Open the referral form (PDF)
Frequently Asked Questions
We know the NDIS can be complex. Here are some of the common questions we help our participants navigate every day.
Our coordinators are available for a free 15-minute introductory call.
Request a free introductory callReady to coordinate your supports?
Let’s start your journey together. Our team is ready to help you navigate your NDIS plan with clarity and confidence.