Your Rights and Safety

You have the right to freedom of expression, self-determination, and decision-making. You choose your supports, your goals, and your pace — we are here to guide and inform, never to decide for you.

We are committed to providing supports in a safe, competent manner, with care and skill, and to taking all reasonable steps to prevent and respond to any form of violence, exploitation, neglect, or abuse.

We preserve your privacy and confidentiality at every step, sharing information only with your consent and as needed to deliver your supports.

If something doesn't feel right, we want to know. We will promptly take steps to raise and act on any concerns about the quality and safety of your supports. You can also contact the NDIS Quality and Safeguards Commission directly at any time:

You always have the right to access an independent advocate to support you, free of charge, if you ever feel you need one.